Refund Policy
Last updated: August 29, 2026
01The short version
Stashr sells a digital product — curated AI prompt packs delivered as Markdown files that unlock in your account immediately after payment. Because delivery is instant, refunds work as follows:
If you have not extensively downloaded or used your tier’s modules, email us within 14 days of purchase and we will refund your payment. If a technical failure on our side ever prevents your purchase from unlocking, you get a full refund regardless of the window.
02The 14-day window
Within 14 days of purchase, contact support@stashr.pro from the email address on your account and we will refund your payment in full, provided your tier’s modules have not been extensively downloaded or used. “Extensively” means substantially accessing the content of the tier — opening a module briefly to check your purchase worked does not disqualify you.
03Technical delivery failures
If a fault on our side prevents your purchase from unlocking — the payment succeeded but your modules never appeared — contact support. We will either fix the delivery promptly or refund you in full, at your choice. This applies regardless of the 14-day window.
04After extensive access
Once your modules have been extensively downloaded or used, the digital product is considered delivered and consumed, and the purchase is no longer refundable — except where applicable consumer protection law grants you rights that cannot be waived. Nothing in this policy limits those rights.
05How to request a refund
- Email support@stashr.pro from the email address on your Stashr account.
- Include the approximate purchase date and the tier you bought (Starter, Advanced, or Elite).
- We respond within 2 business days. Approved refunds are issued through Stripe to your original payment method and typically appear within 5–10 business days, depending on your bank.
06Unrecognised charges
Charges appear as STASHR on your bank or credit card statement. If you see a charge you don’t recognise, please email support before opening a dispute with your bank — we resolve these quickly, and a direct refund is faster for you than a chargeback process.
07Contact
Stashr is operated as an independent sole proprietorship. Questions about this policy: support@stashr.pro. This policy is part of our Terms of Service.